Refund Policy

Last updated: January 16, 2026

Overview

Thank you for purchasing ContextPin. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds on subscriptions purchased from Strand Nexus Inc. ("we", "us", or "our").

Subscription Refunds

ContextPin is offered as an annual subscription billed at $9/month ($108/year). We offer the following refund terms:

  • 14-Day Money-Back Guarantee: If you are not satisfied with ContextPin, you may request a full refund within 14 days of your initial purchase. No questions asked.
  • Renewal Refunds: For subscription renewals, you have 7 days from the renewal date to request a full refund of the renewal charge.

How to Request a Refund

To request a refund, please contact us at:

Please include the following information in your refund request:

  • Your email address associated with the purchase
  • Order number or transaction ID
  • Reason for the refund request (optional, but helps us improve)

Refund Processing

Once your refund request is approved:

  • Refunds will be processed within 5-10 business days
  • The refund will be credited to the original payment method
  • Your access to ContextPin will be terminated upon refund processing

Non-Refundable Situations

Refunds may not be provided in the following situations:

  • Requests made after the applicable refund period
  • Violation of our Terms of Service
  • Fraudulent or abusive purchase behavior

Free Trial

ContextPin offers a 7-day free trial. During the trial period, you have full access to all features at no cost. No payment information is required to start your trial. If you choose not to subscribe after the trial ends, you will not be charged.

Cancellation

You may cancel your subscription at any time. Upon cancellation:

  • You will retain access to ContextPin until the end of your current billing period
  • Your subscription will not renew
  • No partial refunds are provided for unused time (except within the refund periods stated above)

Contact Us

If you have any questions about this Refund Policy, please contact us:

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.